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Category Archives: Solid Advice

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05Jul

A Family-Owned Business Empowers It’s Team

Author TBC Categories Pre-Construction, Solid Advice, Tri-Bay Benefits
How would you answer these questions?
  • Is there an advantage to working with a family-owned business?
  • Is there an advantage to working with a smaller company?
  • Is there an advantage to working with a company that has a lot of repeat business?
  • Is there an advantage to working with a company with high internal organizational trust and long-term subcontract relationships?
If you answered “yes” to all of the above, you are correct. As a family-owned business, every employee has a common interest. Tri-Bay is family-owned in two ways.
  • Immediate family members hold key management positions.
  • Field personnel and management have 20+ year relationships. They are family also.
We work as a cohesive team, and information is shared freely among family members, so there are no secrets about our business. This creates an internal environment of trust and confidence in decision-making and the common goal to grow the business. Every one of our management team is empowered to make decisions based on what is best for our clients and our business.
As a small company, our clients and subcontractors still receive individual attention. Management is not separated from clients after a project starts. In our technological world, personal interactions seem to be waning, and reliance on electronic communication continues to rise. Face-to-face and person-to-person contact fosters trust that an email or text cannot accomplish.
Our subcontractors trust us (external trust), and we trust them because we see and work with them regularly. Consistency breeds trust between subcontractors as well. When tradespeople recognize the same faces from project to project, a relationship develops, egos are put aside, and an environment of mutual respect is developed. Information is shared more freely, which breeds efficiency and productiveness. Our clients benefit from these relationships, which fosters recommendations and future work.
A company with repeat clients clearly demonstrates that the Contractor is trustworthy, skilled at what they do, and provides the client with what they need every time. When we complete a project, we do a completion review (post-project) with our subcontractors, the designers, and most notably with the client. Our client’s feedback is what allows us to improve with every project. 
No construction project is perfect, nor is it accomplished error-free. When we review a completed project, we want to know what we did well, but we also want to know where and how we can improve. If your Contractor is not doing this, you will likely not refer them to your friends and colleagues.
Do you trust your Contractor? What we sell is a service, not a product. Without trustworthy people, there is no good service.

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01Jun

Construction Pre-planning is Vital for Success

Author TBC Categories Pre-Construction, Solid Advice, Tri-Bay Benefits
Last month we discussed the qualities to look for in a Contractor. This month we will explore some of the pre-planning you can do before you even get to permitting and construction. Whether you are about to lease a space for an existing/new business or purchasing land to construct a new building, there are many things you should do in advance.

Do not rely solely on the “experts” or assume that these upfront items have been taken care of before the project launch. Keep the old adage in mind that “failing to plan is a plan to fail.” This saying especially rings true in the construction industry. Any gaps can become a costly delay.

Define the scope with a contractor, including how you want the space or the building to perform. The result will always turn out better than if you hand a contractor a set of plans and say, “Can you build this?”; How fast? How much? Defining the scope and performance often will change the cost for the better.

Walking through this pre-construction process with a Contractor is equal to interviewing to find the right fit. You should identify the level of risk the project may have, such as delay points, permitting procedures, and design decisions that will affect the overall budget, material specifications, and more. Walking through this process can determine whether the project is viable at all.
To follow are some of the crucial elements that make up a successful project:
  • Clearly define goals and deadlines for the Owner and Design & Construction Teams: Set realistic cost projections, confirm scheduling, and establish clear communication lines early to prevent misunderstandings.
  • Collaborative scheduling: This critical step requires all team members to create a realistic schedule for the project, from design to project turnover.
  • Sustainable Building: Know the benchmarks that make a building or a space considered “Green.” Having a clear understanding of the costs associated with green building methods and materials will eliminate surprises during construction and may even alter the performance goals before the project begins.
  • Permitting and Jurisdictional idiosyncrasies can often delay the review process: Understanding the local codes and ordinances by meeting with jurisdictional officials before the submittal process may shave valuable days from the overall schedule. Otherwise, poor communication can derail a plan before it gets started. Gaining clear direction helps alleviate items easily overlooked if unfamiliar with the project’s jurisdiction location.
  • Accurate budgeting and expense tracking plan: The team can accomplish this with the early selection of finish materials, so costs are known before construction begins—brainstorm to uncover the hidden fees that are bound to arise and can often be budget busters.
There are many more components that makeup Pre—Construction Services and Planning. We will continue to discuss the benefits of Pre-Construction planning and will then follow that with the types of Project Delivery available and their pros and cons.

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16Jan

Put Your Best Foot Forward

Author TBC Categories Pre-Construction, Solid Advice
Do you know what qualifications to look for in a Contractor when planning a new project?

There are many questions to ask, and asking the right questions will provide you with a much smoother process.

  • The first question is the Contractor licensed by the State of Florida? Does he/she have the proper license for your project? A licensee's information is a matter of public record and can be found on the Department of Business and Professional Regulation website: www.myfloridalicense.com. This website may also list any active complaints against the license holder.
  • Another critical question that can foretell what the project will be like throughout its duration is “Did the Contractor call you back promptly?”
  • Did the Contractor ask you questions about your project, or did he/she just tell you how good they are and what they can do?
  • Can the Contractor provide his last three client references? A good indication of what to expect if you hire this Contractor is whether or not his/her previous three clients would call them back to do another project. One person's experience with a contractor might not be the same as yours, but if all three references supply similar feedback, you can likely expect to have a similar experience.
We will continue to explore “What to Look for in A Contractor” and “What Questions to Ask” in future issues.
We will also explore the many steps required for a successful construction project before one gets to the project’s actual construction phase.
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